Refund policy

Breck's Electric Motors INC offers a “limited” 30 day return policy on most parts and orders.  All parts must be unopened, uninstalled, and restockable/resellable as “NEW”.  Material accepted for return is subject to a minimum restocking charge of 25% of the initial invoice. Restocking fees vary by manufacturer and item. The customer is responsible for all shipping charges related to returned goods and if free freight was offered the customer will now be responsible for cost of the initial shipping in addition to any applicable restocking charges. 

Custom/Special built parts (including non-catalog items, items built to customer specifications, “special” built as deemed by the manufacturer) cannot be returned for credit under any conditions.

An RMA (Returned Merchandise Authorization) form must accompany all returns.  Please call us at (599) 651-1475 to request an RMA.

If your return is authorized, we’ll send you an RMA form that is to be included with your return. If needed, we can offer a return shipping label that will be deducted from your refund, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and your order will not be refunded.

You can always contact us for any return question at breckselectric@gmail.com. Please be sure to include your online order number or digital receipt for a faster reply.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your applicable restocking fee and incurred shipping fees will be deducted from your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at breckselectric@gmail.com.